Products

Web Callback Support
Chat Support
Email Support

Today's Internet users and customers expect you to be able to quickly answer their questions, whether they contact you via the Web, email, phone, or chat. They expect you to give them consistent answers regardless of which channel they use to contact you. And they expect you to be able to handle any given incident in a common manner even if they bounce between channels during the life of that incident.
The Web has clearly proven to itself across virtually every market segment to be an ideal channel for delivering quality customer service at a much lower cost-per-incident than any other communications channel.

MyAyiti.com integrated with those channels to create highly efficient contact service center that make optimal use of the Web, email, phone and chat.
Our services are designed to help Haitian businesses; organizations, entrepreneurs and government agencies that have web sites with a distinctive new approach to better serve their customers and users.

Email Support: this advance email tools will allow our service agents to give our client customers the information they need quickly and effectively. This will be done by integrate our email management tools into the client web sites; by establish an support email address link to that same web site. When the client customers sent an email for support or service request from that web site, it will go directly to an appropriate Yondernet service agents at the call center.

Chat Support: better communication with client customer’s mean better relationships. Our trained service agents can answer clients customer’s questions using text chat and page collaboration. This service will allow both agents and clients customer’s to share web pages and forms they chat in the comfort of the client web site.

Call Back Support: talking to someone in real-time still beats most other forms of communication. Using web callback, a customer enters their name and phone number and an agent calls them back immediately. This communication is enhanced by the ability to share web pages and forms while talking with an agent.

In summary, myAyiti.com web customer service care will provide customers with the following benefits:

• Give client more times to focus on and foster their core competency, allow management team to focus on primary strengths.
• Maintain a high level of service for their customers.
• Relieves the stress of hiring, training, and staffing new employees.
• Reduce their overhead cost, with the ability to generate more sales.
• The ability to reach a larger market niche and give their business global exposure.
• To have trained and dedicated customer service professionals specialize in their product and services.